IT Operations Technician

2021-01-11 12:13:002021-02-07BPM Tech
Job TypePermanent
AreaGlasgow, ScotlandGlasgowScotlandGlasgow
SectorIT Sales
Salary£25000 - £27000 per annum
Start Date2021/01/11
Job RefV-36059-5
Job Views124
Role Profile: IT Operations Technician
Company:     Circle Health Group and 
Location:      Glasgow

Salary:         £25,000 - £27,000pa + Benefits
Skills:           IT Support, Windows 10, Windows Operating Systems, Active Directory, MS Office, LAN/WAN

Circle Health Group is a company that runs hospitals and health services in the UK. Different to most healthcare organisations, Circle build independent hospitals which pioneered five-star hospitality in the UK, and they run innovative types of work for the NHS across specialist areas.

In December 2019 Circle acquired BMI Healthcare, and are now embarking on a period of growth as part of their digital transformation programme. Working in partnership with BPM Tech, Circle Health Group are recruiting for a number of exciting positions within IT & IG.  This is an exciting time for the organisation and a great opportunity for motivated IT professionals to join their ranks and play a significant part in Circle Health Group's next steps! 

Circle Health Group are looking for an IT Support professional to work as an IT Operations Technician, providing support to the 4-core service delivery technical teams in the business. The IT support person is there to help ensure a stable and secure Network, Systems, Comms and EUC (end user computing) service delivery function, acting as an escalation point for the IT operations, service desk and wider team. 

  • Maintaining and supporting the IT operations technology platforms.
  • Assisting with and troubleshooting on-site issues as required.
  • Deal with third party suppliers, following defined processes and procedures.
  • Contributing to development of service delivery operations-related technologies and policies.
  • Following and contributing to service delivery operations team processes.
  • Triage and resolution of incidents and problems.
  • Proactive logging and escalation of issues where issues are identified as per monitoring systems.
  • Responsible for ensuring failed hardware is logged and replaced as per SLA.
  • Maintenance of IT documentation
  • Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
  • Participation in on-call rota, including some out of hours working.
Key experience required for the IT Operations Technician:
  • 2+ years experience working in a professional, service-oriented IT team; supporting multiple sites across the UK
  • Experience dealing with large volumes of calls
  • Experience supporting Windows OS (Server and Desktop)hardware, platforms and related products
  • Experience supporting Windows 10, Active Directory platform
  • Experience supporting LAN / WAN / WLAN hardware, platforms and related products
  • Experience supporting 0ffice365 environment & products
  • Experience supporting virtualisation platforms
  • Experience supporting voice and communications hardware, platforms and related products
This role is ideal for an IT candidate who has a broad range of experience across IT support, who is keen to progress into a network, systems, comms EUC, or security specialist. You will be comfortable working under pressure, both alone and as part of a wider team, demonstrated success in responding to customer’s needs and delivering service or product on time and of high quality.

Please note, successful candidates will need to undertake a DBS check 

Next steps: 
Interview dates are scheduled for week commencing 14th December
BPM Tech are working in partnership with Circle Health Group across a number of roles within their IT & IG Departments. Please feel free to apply through the advert, or contact us directly to discuss any of the IT opportunities available at Circle Health Group! 

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