IT installation Engineer (1st Line)

2021-11-15 09:34:072021-12-12BPM Tech
Job TypePermanent
LocationNorth Somerset
AreaAvon, EnglandDevon, EnglandGloucestershire, EnglandSomerset, EnglandWiltshire, EnglandAvonEnglandNorth Somerset
SectorInfrastructure, Support and Implementation
Salary£20000 - £22500 per annum, Benefits: private heathcare, contribu
Start Date2021/11/15
Job RefV-36805-1
Job Views14
IT Installation Engineer (1st line)

Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment.
The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow.

Key Responsibilities:
-Installation of IT Projects both on site and remotely
- Traveling to client sites for installation
- Responsible for achieving individual and team billable time target
- Responsible for providing IT support on site and via telephone and remote support software
- Working to a set time scale for Project installation
- Windows Server and network troubleshooting
- Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
- Liaison with 3rd party software vendors where required
- Liaise and offboard project information to the support team

Essential Experience & Skills:
- Logic problem solving and analytical skills
- Proven capability in working to deadlines and recording of time
- Sound technical understanding of computer systems (hardware/software), networks etc. 
- A desire and excitement to learn and understand a vast array of business types, requirements and technologies
- Strong communication skills and an ability to explain technical concepts to non-technical end users
- 6 months experience in a similar role.

Personal Skills:
- Time management and logging of time using a CRM 
- Good customer-facing skills
- Excellent problem-solving skills 
- Strong organisational & documentation skills

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