Service Delivery Manager

2021-11-15 09:47:092021-12-12BPM Tech
Job TypePermanent
LocationNorth Somerset
AreaAvon, EnglandDevon, EnglandGloucestershire, EnglandSomerset, EnglandWiltshire, EnglandAvonEnglandNorth Somerset
SectorInfrastructure, Support and Implementation
Salary£30000 - £35000 per annum, Benefits: 25 days holiday, pension, h
Start Date2021/11/15
Job RefV-36784-1
Job Views20
We are recruiting an IT Service Delivery Manager to join our client, an award-winning and market-leading MSP (Managed Service Provider) based in Somerset.

Their Service Delivery Manager is responsible for leading their team in providing excellent customer service through engineers and technical teams.

Ultimately accountable for service excellence, working with their Service Desk Manager and other Technical department managers. They will report on service delivery to the senior management team.

Key Responsibilities:

  • Strategic overview of service delivery, including IT support service desk, system monitoring & project delivery
  • Ensuring delivery of fantastic service with regard to Reactive Incidents, requests, problems, pro-active maintenance and alerts
  • Recruiting, leading, coaching, and performance management of senior members of the service delivery team
  • The final point of escalation for service delivery issues
  • Maintaining Service KPI records, and developing a strategy to achieve the target
  • Devising and implementing efficiency and quality improvements to Service delivery
  • Strategic oversight of service feedback system
  • Completing weekly 1-2-1s with direct reports
  • Working with all areas of the business to drive achievement of recognised industry-wide KPI’s and deliver above and beyond

Skills & Experience preferred:

  • Demonstrable experience as a Service Delivery Manager within a Managed Service environment
  • Hands-on experience with MSP technical toolsets
  • Experience in managing teams to a defined SLA
  • Leadership and mentoring skills
  • Proven capability in working to deadlines and recording time
  • A desire and excitement to learn and understand a vast array of business types, requirements, and technologies
  • Strong communication skills and an ability to explain service delivery processes to end-users in simple terms
  • Personable, customer satisfaction driven attitude
  • Expert organisational and communication skills
  • Some technical background is desirable, but not essential

Desired Qualifications:
Our client value experience in this role over formal qualifications, however, the following may be beneficial:

  • BSc Business Administration (or equivalent)
  • ITIL Foundation, Prince2 Foundation, CSM
Apply Later
Sign in
Similar Jobs
  • Mobile Services Engineer
    England, Berkshire
    Infrastructure, Support and Implementation
    £25000 - £30000 per annum

    Our London based client are seeking an experienced Customer Support Technician, ideally with knowledge and competency within I.T and telephony, to provide Mobile Device Management support to their London client base. This role will be a hybrid mix of office, home working and visits to client sites a...
  • Infrastructure / Cloud Engineer
    England, Cumbria
    Architecture & Development
    £600 - £650 per day, Benefits: Remote working, home office budge

    The Role

    A fantastic opportunity with our global client, who are looking for experienced Senior Infrastructure/Cloud Engineers to grow their team.


    Must-Have experience in the following technologies:

    Experience working with Terraform (or similar), IaC experienceExpe...
  • Service Desk Analyst
    Wales, Cardiff
    Infrastructure, Support and Implementation
    £18000 - £20000 per annum

    Service Desk Analyst 

    Role:          Service Desk Analyst 
    Location:    Newport 
    Salary:       £18,000 - £20,000
    Type:          Permanant 

    My client, a leading IT Consultancy and Managed Service provider, are looking to recruit multipe Service Desk Anal...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details