Head of IT Service Management

2021-11-17 17:29:062021-12-14BPM Tech
Job TypeContract
LocationNorthamptonshire
AreaBedfordshire, EnglandBuckinghamshire, EnglandCambridgeshire, EnglandHertfordshire, EnglandHuntingdon and Peterborough, EnglandHuntingdonshire, EnglandLeicestershire, EnglandLincolnshire, EnglandNorthamptonshire, EnglandNottinghamshire, EnglandOxfordshire, EnglandBedfordshireEnglandNorthamptonshire
SectorBusiness Change & TransformationInfrastructure, Support and Implementation
Salary£800 - £850 per day
CurrencyGBP
Start Date2021/11/17
Job RefV-36823
Job Views39
Description
Role:           Head of IT Service Management

Location:    Home/Office Based (Northampton)

Duration:    6 Months

Rate:           £800 - £850 per day (INSIDE IR35)

Skills:          IT Service Management, Senior Leadership, Financial Services, ITIL

 

A 6 month contract is available for an IT Service Management professional to come on board in a critical senior management capacity for a financial services organisation. The Head of IT Service Management will be responsible for the delivery of IT services, to large banking customers, ensuring contracted service levels and service quality is achieved.

Leading a team of Service, Process & Client Managers, you are responsible for the entire Service Management function, working closely with your management team to look at current processes and make improvements where necessary.

The job holder is accountable for an overall department size of circa 25 staff members.

Responsibilities:

  • Accountable for delivery of End to End IT Services to Companies clients, meeting agreed SLAs.
  • Strategically focused with responsibility for improving client satisfaction and maintaining client communication.
  • Be responsible for IT Service Management Strategy, Policies and Processes.
  • Department management - leading your managers in order to develop them and in turn their team members
  • Set objectives for the department to hit
 

Key experience required:

  • Recognised and Proven IT Service Management expertise and experience with ITIL v3 ExpertITIL 4
  • Demonstrable experience in reviewing and implementing IT Service management practices and policies
  • Proven track record in Client Relationship Management, Service Delivery and Service Management utilising ITIL Frameworks
  • Proven IT Service Management / IT Consulting / IT Support background with strong Financial Services and Data Processing Knowledge
  • Proven people management skills
This role will require regular attendance at the head office in Northampton, so candidates must be willing to travel to the office on a weekly basis. 

 
Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Business Analyst
    England, London
    Business Change & Transformation
    £30000 - £40000 per annum

    Business Analyst

    Role:             Business Analyst
    Type:            Permanent 
    Location:      London (Remote Based) 
    Salary:          £30,000 - £40,000
     
    My client, a leading health care provider are looking to recruit a Business Analyst to work...
  • Project Manager
    England, Northamptonshire
    Business Change & Transformation
    £55000 - £60000 per annum

    Role:         Project Manager 
    Location:  Northamptonshire (In the office 2 days a week)
    Salary:      £55,000 - £60,000pa + benefits
    Skills:        Project Management, CRM Delivery, Transformation, Agile/Scrum  

    A 12-month fixed-term contract has arisen for a Sen...
  • Technical Delivery Manager
    England, Northamptonshire
    Business Change & Transformation
    £450 - £500 per day

    Contract Role Outside IR35 - Technical Delivery Manager 

     

    Role:            Technical Delivery Manager 

    Type:            9 month Contract 

    Salary:          £450 - £500/day (outside ir35) 

    Location:      Northampton (partly remote) ...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details