Technical Support Engineer - 24/7

2021-11-23 12:43:022021-12-20BPM Tech
Job TypePermanent
AreaNottinghamshire, EnglandNottinghamshireEnglandNottingham
SectorInfrastructure, Support and Implementation
Salary£30000 - £32000 per annum, Benefits: +20% shift allowance
Start Date2021/11/23
Job RefV-36824
Job Views23

Technical Support Engineer - 24/7 Shift 

Role:            Technical Support Engineer - 24/7 Shift 

Location:     Nottingham - Remote working allowed

Type:            Permanent 

Salary:          £32,000 + 20% shift allowance 

My client, a leading software provider are looking to recruit a Technical Support Engineer to help support a 24/7 rota. The successful candidate will have a minimum of 3 years experience working with an IT/Telephony support role. 

Must have:

  • Minimum 3 years experiencing working within an IT/Telephony Support role.

  • A degree in a relevant technical subject (Desirable)
    • CCNA Collaboration, Avaya, Mitel or similar Telephony certification (Desirable)
    • Experience with SIP, RTP, G.711, G.729, H.323 or similar telephony exposure/knowledge – Highly desirable.
    • Linux / Microsoft Windows Server - MSCE/MSCA
    • Cloud Technologies
  • Experience on voice recording products
  • Good Software skills including configuration and installation of Operating systems including Linux, MS server 2008 and 2012
  • Experience with Cloud technologies such as Microservices, Docker, Kubernetes, ElasticSearch, etc
  • Understanding of Network Technologies including TCP/IP DHCP, VLAN and various WAN technologies
  • Good knowledge of how the Internet works (HTTP/HTTPS and DNS)
  • Experience with Virtualization (VM Ware, Hyper V and Virtual box)
  • Knowledge of SQL, Apache, IIS, Telecoms and experience working in/and supporting contact centers/Financial services would be advantageous 
  • Agility/ability to work at pace and learn new concepts / technologies.
  • Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.




















































































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