Technical Engineer - 2nd Line Service Desk


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2021-11-30 09:37:051970-01-01BPM Tech
Job TypePermanent
LocationNewport
AreaBridgend, WalesCardiff, WalesMonmouthshire, WalesNeath Port Talbot, WalesNewport, WalesPowys, WalesBridgendWalesNewport
SectorInfrastructure, Support and Implementation
Salary£25000 - £28000 per annum
CurrencyGBP
Start Date2021/11/30
Job RefV-36663-2
Job Views18
Description
Technical Engineer (2nd Line Service Desk) x 2

Role:           
Technical Engineer - 2nd Line Service Desk x 2
Location:     Newport 
Type:           Permanent      
Salary:        £25,000 - £28,000

My client, an award-winning and growing Managed Service Provider and IT Consultancy, are looking to recruit 2 Technical Engineers (2nd Line Service Desk) to serve as the 2nd Line presence within the Service Desk due to continued growth.

 
Essential skills/experience

  • Previous experience of working for a Managed Service Provider and/or a Technical Support Team
  • Strong experience and familiarity is expected in one or more of the following; IT Service Management Processes, Firewall Management (e.g. WatchGuard’s, Fortinet), O365 Administration, VMWare, SharePoint Administration, Router Configurations
  • Basic understanding of networking, creating port numbers/destination addresses, NAT rules, HTTP/S web blockers, Site-to-site VPN creation (Phases one and two).
  • One or more certifications in the following would be advantageous; Cisco, VMWare, Azure, AWS


       

       


       
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