Technical Engineer - 2nd Line Service Desk
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| Job Type | Permanent |
| Location | Newport |
| Area | Bridgend, WalesCardiff, WalesMonmouthshire, WalesNeath Port Talbot, WalesNewport, WalesPowys, Wales |
| Sector | Infrastructure, Support and Implementation |
| Salary | £25000 - £28000 per annum |
| Currency | GBP |
| Start Date | 2021/11/30 |
| Job Ref | V-36663-2 |
| Job Views | 18 |
- Description
- Technical Engineer (2nd Line Service Desk) x 2
Role: Technical Engineer - 2nd Line Service Desk x 2
Location: Newport
Type: Permanent
Salary: £25,000 - £28,000
My client, an award-winning and growing Managed Service Provider and IT Consultancy, are looking to recruit 2 Technical Engineers (2nd Line Service Desk) to serve as the 2nd Line presence within the Service Desk due to continued growth.
Essential skills/experience- Previous experience of working for a Managed Service Provider and/or a Technical Support Team
- Strong experience and familiarity is expected in one or more of the following; IT Service Management Processes, Firewall Management (e.g. WatchGuard’s, Fortinet), O365 Administration, VMWare, SharePoint Administration, Router Configurations
- Basic understanding of networking, creating port numbers/destination addresses, NAT rules, HTTP/S web blockers, Site-to-site VPN creation (Phases one and two).
- One or more certifications in the following would be advantageous; Cisco, VMWare, Azure, AWS
