Mobile Services Engineer


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2021-11-30 10:49:031970-01-01BPM Tech
Job TypePermanent
LocationLondon
AreaBerkshire, EnglandEssex, EnglandKent, EnglandLondon, EnglandSurrey, EnglandBerkshireEnglandLondon
SectorInfrastructure, Support and Implementation
Salary£25000 - £30000 per annum
CurrencyGBP
Start Date2021/11/30
Job RefV-36828
Job Views27
Description
Our London based client are seeking an experienced Customer Support Technician, ideally with knowledge and competency within I.T and telephony, to provide Mobile Device Management support to their London client base. This role will be a hybrid mix of office, home working and visits to client sites around London 1-3 times per week.

What you’ll be doing:

  • assisting in the provision of mobile service requests within SLA via an incident management tool
  • assisting in the allocation and control of mobile equipment, services and facilities
  • maintaining records and databases in respect of equipment & services
  • assisting in the management of the mobile processes
  • managing 3rd party suppliers in order to provide high standard of service delivery & support
  • liaising with customers in order to provide advice and support
  • ensuring internal processes are adhered to
  • producing accurate reports that are shared with the customer
  • managing team administration, including billing
  • performing any other duties and responsibilities as may be assigned by the senior team members
 
What we’re looking for:
 
Essential:
  • Experience with providing a high standard of customer support and experience of working with customers at all levels
  • Excellent planning and organisational skills and attention to detail
  • Excellent written and verbal communication skills
  • Experience of dealing with staff at all levels of the business and also with 3rd party suppliers
  • Ability to work flexibly and as part of a team to meet the team objectives
  • Good technical skills, in MS Office applications, especially excel
  • Driving Licence and Car as travel to client sites is required
 
Desirable:
  • Experience with incident management
  • Experience with mobile networks
  • Experience with reporting and billing analysis
  • Awareness of telephony solutions
  • Awareness of MDM solutions
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