IT Operations Technician

2022-01-07 09:52:052022-02-03BPM Tech
Job TypePermanent
LocationGreater Manchester
AreaBuckinghamshire, EnglandEssex, EnglandManchester, EnglandLancashire, EnglandLondon, EnglandSurrey, EnglandBuckinghamshireEnglandGreater Manchester
SectorInfrastructure, Support and Implementation
Salary£28000 - £35000 per annum
CurrencyGBP
Start Date2022/01/07
Job RefV-36845-1
Job Views16
Description
Role Profile: IT Operations Technician x 3
Location:      Glasgow, London or Manchester - Includes travel to sites

Salary:         £28,000 - £35,000pa + Benefits
Skills:           2nd/3rd Line Support, MS Exchange, Server Support, Windows 10, Windows Operating Systems, Active Directory, MS Office, LAN/WAN

Position:
3 available positions for experience 2nd/3rd line support professionals to work as IT Operations Technicians for a leading healthcare provider, providing support to the 4-core service delivery technical teams in the business. The IT Support professionals will be responsible for escalated BAU service desk calls, doing daily checks on systems across the business and being involved in project work. You will help to ensure a stable and secure Network, Systems, Comms and EUC (end user computing) service delivery function, acting as an escalation point for the IT service desk.

Responsibilities   

  • Maintaining and supporting the IT operations technology platforms.
  • Assisting with and troubleshooting on-site issues as required.
  • Deal with third party suppliers, following defined processes and procedures.
  • Contributing to development of service delivery operations-related technologies and policies.
  • Following and contributing to service delivery operations team processes.
  • Triage and resolution of incidents and problems.
  • Proactive logging and escalation of issues where issues are identified as per monitoring systems.
  • Responsible for ensuring failed hardware is logged and replaced as per SLA.
  • Maintenance of IT documentation
  • Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
  • Participation in on-call rota, including some out of hours working.
Key experience required for the IT Operations Technician:

  • 2+ years experience working in a professional, service-oriented IT team; supporting multiple sites across the UK
  • Experience dealing with large volumes of calls
  • Experience supporting Windows OS (Server and Desktop)hardware, platforms and related products
  • Experience supporting Windows 10, Active Directory platform
  • Experience supporting LAN / WAN / WLAN hardware, platforms and related products
  • Experience supporting 0ffice365 environment & products
  • Experience supporting virtualisation platforms
  • Experience supporting voice and communications hardware, platforms and related products
This role is ideal for an IT candidate who has a broad range of experience across IT support, who is keen to progress into a network, systems, comms EUC, or security specialist. You will be comfortable working under pressure, both alone and as part of a wider team, demonstrated success in responding to customer’s needs and delivering service or product on time and of high quality.

Please note, successful candidates will need to undertake a DBS check 
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