Technical Support Advisor
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Location | Manchester |
| Area | Manchester, EnglandOxfordshire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £19000 - £21000 per annum, Benefits: 3 volunteer days per year, |
| Currency | GBP |
| Start Date | 2022/01/20 |
| Job Ref | V-36864 |
| Job Views | 57 |
- Description
- We are currently recruiting on behalf of our socially responsible, Manchester based client for a number of Technical Support Advisors to join their growing team. This company offers the opportunity for progression and the potential to move in to more senior technical roles in the future.
Job Title: Technical Support Advisor
Location: Manchester
Salary: £19,000-21,000
Purpose of the job: guiding customers through how to resolve technical issues
Main duties/ tasks:
• Handle telephone and email enquiries from existing customers in a professional but friendly way ensuring customer needs are met.
• Understand customer needs and identify root cause of any faults with the service.
• To identify and rectify faults, liaising with our suppliers and other department members.
• Ensure effective and timely communication is maintained with the customer throughout the life of faults.
• Identify customer delivery issues during the fault cycle and escalate appropriately.
• To maintain up-to-date and accurate customer information.
• To communicate with suppliers in order to swiftly resolve any customer faults/issues following clearly set out escalation points.
Experience required:
Experience of mobile diagnostics and repairs.
Experience of dealing with customers over the phone and via email.
Experience of working in a team whilst working independently to agreed standards
Good administrative skills
Good written and spoken English, including excellent telephone skills.
Good knowledge of customer care processes and the ability to learn new methods
Able to relate professionally & appropriately to a broad demographic
Willing and able to undertake training to develop new skills
Benefits:
• 3 volunteering days per year to help a community cause of your choice.
• Annual share of profits
• Competitive pension contribution
