Service Delivery Manager


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2022-04-22 15:01:331970-01-01BPM Tech
Job TypePermanent
LocationBath
AreaAvon, EnglandSomerset, EnglandAvonEnglandBath
SectorInfrastructure, Support and Implementation
Salary£38000 - £45000 per annum
CurrencyGBP
Start Date2022/04/21
Job RefV-36947
Job Views90
Description


Role:           Service Delivery Manager

Location:    Bath - Office Based 

Salary:        £38,000 - £44,000pa

Skills:         IT Service Delivery, Customer Service, Team Management, ITIL

 

Job description

My client is a growing MSP, looking for a highly driven Service Delivery Manager to join their organisation and take ownership of the service delivery function for the business and its customers. The Service Delivery Manager will be responsible for the continuous improvement of IT Services, driving forward the customer service that the teams provide to the customers. 

The Service Delivery Manager will have 4 direct reports and will be responsible for the continued development of the team, as well as the service, and will report directly into senior management. 

 

Key Responsibilities:

  • Strategic overview of service delivery, including IT support service desk, system monitoring & project delivery
  • Ensuring the company continues to deliver fantastic service to their customers
  • The final point of escalation for service delivery issues
  • Maintaining Service KPI records, and developing a strategy to achieve the target
  • Devising and implementing efficiency and quality improvements to Service delivery
  • Completing weekly 1-2-1s with direct reports
Skills & Experience preferred:

  • Strong experience as a Service Delivery Manager, ideally within a Managed Service environment
  • Experience in managing teams to a defined SLA
  • Leadership and mentoring skills
  • Proven experience of improving services and processes
  • Personable, customer satisfaction driven attitude
  • Expert organisational and communication skills
  • Some technical background is desirable, but not essential
 

Desired Qualifications, though not essential:


  • BSc Business Administration (or equivalent)
  • ITIL Foundation, Prince2 Foundation, CSM
My client is looking for a Service Delivery Manager who is a people person, enjoys leading teams and is always looking for ways to improve the team and the service. You will be driven and also keen to be involved in helping the business as they look to grow the company through acquisitions, as well as natural growth. Great opportunities to grow within the company and progress with the business. 

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