Senior Service Run & Incident Manager
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| Job Type | Permanent |
| Location | Northamptonshire |
| Area | Bedfordshire, EnglandBuckinghamshire, EnglandCambridgeshire, EnglandHuntingdon and Peterborough, EnglandNorthamptonshire, England |
| Sector | Business Change & TransformationInfrastructure, Support and Implementation |
| Salary | £50000 - £65000 per annum, Benefits: Car Allowance, Private Heal |
| Currency | GBP |
| Start Date | 2022/05/18 |
| Job Ref | V-36963 |
| Job Views | 114 |
- Description
- Senior Service Run and Incident Manager
Role: Senior Service Run and Incident Manager
Location: Northampton - Office based role
Salary: £55,000 to £65,000 + car allowance + excellent benefits
My client, a leading financial services organisation, are looking to recruit a Senior Service Run and Incident Manager to manage a team of Service Run Managers and Incident Managers and be responsible for the day to day management of the IT Services within the business.
You will be able to demonstrate a strong background in Service, Incident, Problem and Change management, ensuring that business complies with agreements made with their customers, who FCA regulated.
Key skills/experience;- Experience of managing and developing teams.
- Service Run and Incident Management experience.
- Ability to manage service recovery and repair through application of Service and Supplier Management disciplines, e.g., ITIL, as appropriate
- Experience of Cloud technologies.
- Demonstrable experience of ITIL processes and procedures.
- Working knowledge of Infrastructure and Applications.
- Financial services experience is desirable but not essential
- ITIL V3 or V4 Foundation along with significant operational and technical experience in a similar role is essential.
