Senior Service Run & Incident Manager

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2022-05-19 07:26:071970-01-01BPM Tech
Job TypePermanent
AreaBedfordshire, EnglandBuckinghamshire, EnglandCambridgeshire, EnglandHuntingdon and Peterborough, EnglandNorthamptonshire, EnglandBedfordshireEnglandNorthamptonshire
SectorBusiness Change & TransformationInfrastructure, Support and Implementation
Salary£50000 - £65000 per annum, Benefits: Car Allowance, Private Heal
Start Date2022/05/18
Job RefV-36963
Job Views114
Senior Service Run and Incident Manager


Role:              Senior Service Run and Incident Manager

Location:      Northampton - Office based role

Salary:           £55,000 to £65,000 + car allowance + excellent benefits


My client, a leading financial services organisation, are looking to recruit a Senior Service Run and Incident Manager to manage a team of Service Run Managers and Incident Managers and be responsible for the day to day management of the IT Services within the business.

You will be able to demonstrate a strong background in Service, Incident, Problem and Change management, ensuring that business complies with agreements made with their customers, who FCA regulated. 


Key skills/experience;

  • Experience of managing and developing teams.
  • Service Run and Incident Management experience.
  • Ability to manage service recovery and repair through application of Service and Supplier Management disciplines, e.g., ITIL, as appropriate
  • Experience of Cloud technologies.
  • Demonstrable experience of ITIL processes and procedures.
  • Working knowledge of Infrastructure and Applications.
  • Financial services experience is desirable but not essential
  • ITIL V3 or V4 Foundation along with significant operational and technical experience in a similar role is essential.
You will lead a team of Service Run and Incident Managers, be responsible for their development and activities. Strong leadership skills are essential, as well as the ability to influence change within the team and department. You will also deputise for the Head of Service Management when they're away, reporting to C-Level stakeholders. 
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