Head of Service Delivery


This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2022-06-17 14:23:111970-01-01BPM Tech
Job TypePermanent
LocationBath
AreaAvon, EnglandSomerset, EnglandAvonEnglandBath
SectorInfrastructure, Support and Implementation
Salary£65000 - £80000 per annum
CurrencyGBP
Start Date2022/06/16
Job RefV-36947-1
Job Views441
Description
 
Role:          Head of Service Delivery Manager
Location:    Bath - Hybrid Working
Salary:       £65,000 - £80,000pa + Benefits
Skills:         IT Service Delivery, Customer Service, Senior Leadership, ITIL
 
Job descriptionMy client is a growing MSP, looking for a highly driven Service Delivery professional to join their organisation and take ownership of the service delivery function for the business and its customers. The Head of Service Delivery  will be responsible for the continuous improvement of IT Services, driving forward the customer service that the teams provide to the customers.  The Head of Service Delivery will have 4 direct reports and will be responsible for the continued development of the team, as well as the service, and will report directly into the directors of the organisation
Key Responsibilities:
  • Strategic overview of service delivery, including IT support service desk, system monitoring & project delivery
  • Ensuring the company continues to deliver fantastic service to their customers
  • The final point of escalation for service delivery issues
  • Maintaining Service KPI records, and developing a strategy to achieve the target
  • Devising and implementing efficiency and quality improvements to Service delivery
  • Completing weekly 1-2-1s with direct reports
Skills & Experience preferred:
  • Strong experience as a Senior Manager, ideally within a Managed Service environment
  • Service Delivery expertise 
  • Experience in managing teams to a defined SLA
  • Leadership and mentoring skills
  • Proven experience of improving services and processes
  • Personable, customer satisfaction driven attitude
  • Expert organisational and communication skills
  • Some technical background is desirable, but not essential
Desired Qualifications, though not essential:

  • BSc Business Administration (or equivalent)
  • ITIL Foundation, Prince2 Foundation, CSM
My client is looking for a Head of Service Delivery who is a people person, enjoys leading teams and is always looking for ways to improve the team and the service. You will be driven and also keen to be involved in helping the business as they look to grow the company through acquisitions, as well as natural growth. Great opportunities to grow within the company and progress with the business. 
Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
CurrencyClear
Sign in
Register
Similar Jobs
  • Senior TSG Analyst
    England, Northamptonshire
    Infrastructure, Support and Implementation
    £30000 - £35000 per annum, Benefits: + car allowance and shift a

    Senior Technical Support Analyst (Shift Work) 
     
    Role:            Senior Technical Support Analyst (Shift Work) 

    Location:     Northampton 

    Salary:          £30,000 - £35,000pa + Car allowance, Shift allowance

    My client, a leading financial servic...
  • 2nd Line IT Engineer
    England, Yorkshire
    Infrastructure, Support and Implementation
    £20000 - £22000 per annum



    1st/2nd Line Support Analyst 

    Role:           1st/2nd Line Support Analyst

    Location:     Huddersfield (Office Based)

    Salary:        £22,000

        

    My client, a growing MSP, are looking to recruit a 1st/2nd Line Support Analyst to p...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details