Head of Service Delivery

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2022-06-17 14:23:111970-01-01BPM Tech
Job TypePermanent
AreaAvon, EnglandSomerset, EnglandAvonEnglandBath
SectorInfrastructure, Support and Implementation
Salary£65000 - £80000 per annum
Start Date2022/06/16
Job RefV-36947-1
Job Views441
Role:          Head of Service Delivery Manager
Location:    Bath - Hybrid Working
Salary:       £65,000 - £80,000pa + Benefits
Skills:         IT Service Delivery, Customer Service, Senior Leadership, ITIL
Job descriptionMy client is a growing MSP, looking for a highly driven Service Delivery professional to join their organisation and take ownership of the service delivery function for the business and its customers. The Head of Service Delivery  will be responsible for the continuous improvement of IT Services, driving forward the customer service that the teams provide to the customers.  The Head of Service Delivery will have 4 direct reports and will be responsible for the continued development of the team, as well as the service, and will report directly into the directors of the organisation
Key Responsibilities:
  • Strategic overview of service delivery, including IT support service desk, system monitoring & project delivery
  • Ensuring the company continues to deliver fantastic service to their customers
  • The final point of escalation for service delivery issues
  • Maintaining Service KPI records, and developing a strategy to achieve the target
  • Devising and implementing efficiency and quality improvements to Service delivery
  • Completing weekly 1-2-1s with direct reports
Skills & Experience preferred:
  • Strong experience as a Senior Manager, ideally within a Managed Service environment
  • Service Delivery expertise 
  • Experience in managing teams to a defined SLA
  • Leadership and mentoring skills
  • Proven experience of improving services and processes
  • Personable, customer satisfaction driven attitude
  • Expert organisational and communication skills
  • Some technical background is desirable, but not essential
Desired Qualifications, though not essential:

  • BSc Business Administration (or equivalent)
  • ITIL Foundation, Prince2 Foundation, CSM
My client is looking for a Head of Service Delivery who is a people person, enjoys leading teams and is always looking for ways to improve the team and the service. You will be driven and also keen to be involved in helping the business as they look to grow the company through acquisitions, as well as natural growth. Great opportunities to grow within the company and progress with the business. 
Job TypeClear
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